So yesterday on the way home from work, I decided to stop by the store and get it fixed.
How good was my customer service experience at Apple? In one word - FANTASTIC. It's a Monday, and the store was still buzzing with about 25 customers spread throughout the room. First thing upon arrival, I had to schedule an appointment with a Genius at the Genius Bar through Apple's Concierge. (you can also make an appointment ahead of time through Apple's website by the way).
While waiting - I checked e-mail in the "theater" at the back on what has to be the fastest WiFi connection I've ever stumbled across.
Within about 20 minutes, it was my appointment. Like a doctor's office, they call out your name and you shuffle up to the bar. I showed him the worn-down key....and without even looking at the serial number, he checked the rest of the keyboard for problems, walked into the back, and installed a new key...just like that. Granted, this wasn't a hard repair...but I didn't even have to fill out anything.
"Anything else I can help you with?"
This part I wasn't prepared for...now I wish I prepared a list of questions before I arrived. I just wasn't thinking ahead. So I rattled off anything that came into my head for the next 15 minutes. Things I wanted to know about Macs...but was too lazy to look up. He knew it all -- except for one question. (Can I upgrade from Beta BootCamp on Tiger to the BootCamp v2.1 update? The answer is NO -- I need to upgrade to Leopard first).
So here's two tips for first timers to the Genius Bar:
- Schedule an appointment ahead of time on the web-site. Click here, to find the closest Apple Store location, then Reserve a time at the Genius Bar.
- Make a list ahead of time with any questions you have about your Mac. Unlike other ordinary stores -- these guys actually know what they are talking about!
Also - back-up your hard-drive just in case you have to leave it overnight for repairs.